Returns Policy

Cookies are perishable, Chip City does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.

As a policy, we do not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control.

Any mistakes made during the ordering process by the customer resulting in a delayed/non-delivery are not eligible for any refunds.

However, we may be able to offer accommodations in exceptional circumstances.  Please contact customer support.  

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